FAQs

Order

 How do I place an order?

Once you choose the car you want, please put through the order or send us an inquiry. Our Sales staff will reply to your email and send you more information on the car and prices up to your destination port. Once we agree on the conditions and details, our sales staff will issue a proforma invoice so that you can arrange payment.

 How do I find my port of discharge?

Please inform us your country where you will register the car and our sales staff will inform you the most convenient port of discharge for you by email.

 What are CIF and FOB?

Please refer to our "Glossary" page.

 What does "Final Destination" mean ?

"Final Destination" is the country where you will register your car.

 How do I find good used Japanese vehicles?

You can choose your vehicle from our extensive lists of over 1000 vehicles. You can search by maker, category or model name using our car search system.

 How do I find cars not listed on the stock list?

We can source vehicles from auctions all over Japan. Please email us to sales@autorec.co.jp with the details of the vehicle you are looking for -- model name, year, mileage and color.

Payment

 Do you accept Credit card?

We do accept credit cards via PayPal.

 What payment methods do you accept?

We currently accept telegraphic transfer, PayPal.
Please see Payment Methods for more details.
We can accept Letter of Credit as a payment option from regions where telegraphic transfer is restricted (Bangladesh, Sri Lanka, etc).
N.B. Please accept to add US$300 for the bank charges of L/C.

After Purchase

 When can I receive the shipping information of my vehicle ?

As soon as your vehicle is booked for the shipment, we will update you with the ETD (Estimated time of Departure) , ETA (Estimated time of arrival) and the vessel name immediately.

 How can I track my documents once they are dispatched?

We will notify you of the DHL waybill no. after we dispatch the documents, so that you can track them on following URL.
DHL express : www.dhl.com

 When can I receive my shipping documents?

A Few days after the vessel departure, we will have all necessary documents ready at our office. We will arrange the DHL delivery and update you with the DHL waybill no. immediately.

 What kind of documents will I receive?

We will mail you following documents by air courier after the vessel departure.

1.B/L (Bill of Lading)
2.Export Certificate
3.Final Invoice
4.Other required documents at your custom
5.Marine insurance policy (if you pay for it)

After Collection

 How can I receive my vehicle at the port ?

As soon as you receive all necessary documents, you will be able to start port clearance procedure. Our partner clearing agents are available at Eastern and Southern African ports.

 What dose marine insurance cover on my vehicle?

Our Insurance covers all risks including theft, pilferage and damages.

Others

 What kind of maintenance service do you provide ?

We basically do the following checks at our garage before shipment. If any malfunctions are found, they will be fixed prior to shipment.

Used Good tires and Good battery
Export Certificate
Cleaning ( interior & exterior , Engine room, under the body )

 How can I find spare parts?

We can supply you any kind of spare parts. Please contact us with your vehicle details.

 What is the condition of the vehicles ?

All vehicles are sourced from Auto Auctions, franchise dealers & wholesalers in Japan. These vehicles are fully checked by our professional inspectors before we stock them. All of our stock is owned by us, Autorec Enterprise,ltd. We are not third party agents or broker.

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